Help us protect Amazon sellers.

01 · Submit

Report a security concern

Email security@amazongpt.app. This channel is intended for security vulnerabilities and actual or suspected security incidents. Account support and feature requests should use the support area inside amazonGPT.

02 · Describe

What to include

• Your name and a reliable contact address.
• A concise description of the vulnerability or incident.
• The affected URL, feature, account area, or integration.
• When you first observed it, including your time zone.
• Safe reproduction steps and the potential impact.
• Whether you believe access or exploitation is continuing.

03 · Respond

What happens next

1. 1
   Recorded and acknowledged

   We assign a restricted incident reference and aim to acknowledge receipt within two business days.

2. 2
   Triaged and contained

   We assess severity, affected systems and continuing risk, then take proportionate containment action.

3. 3
   Investigated and updated

   We preserve relevant evidence, investigate scope and provide material updates when appropriate.

4. 4
   Resolved and reviewed

   We validate recovery, complete required notifications and track corrective actions through closure.

04 · Escalate

Incidents involving Amazon information

amazonGPT maintains an incident-response procedure for Amazon data and credentials. When credible impact involving Amazon information, Amazon Ads data, Amazon credentials, or unauthorised Amazon API use is identified, XANON LTD will notify security@amazon.com and follow any additional route required by the applicable Amazon agreement.

We limit access to incident material on a need-to-know basis and retain Amazon data only where necessary to investigate and meet applicable contractual or legal duties.